- We will strive to consistently exceed expectations using our vast and diverse knowledge of outstanding product selections, and innovative problem-solving abilities; as we serve and support our specialized and unique clientele.
- We will demonstrate our commitment to our employees and clients by continually assessing and meeting the demands of a constantly changing industry.
- We will protect the Estate of Design brand by demonstrating honesty and integrity in every interaction while offering caring and personalized service in a fun environment!
We will take responsibility for our actions and do what we say we will in all circumstances.
We will ask the ‘right’ questions to produce the best possible result and creative solution to challenging situations.
We will consistently strive for excellence in our day-to-day interactions, and look for ways to improve processes that contribute to better relationships and the bottom line.
We will continually assess and quickly respond to changing customer needs and the on-going challenges of our business.
We will maintain high ethical and professional standards and be honest in all interactions.
Little Things Matter:
We will think and act like owners, exhibiting common sense and not overlooking the‘little things’ that can have a less than positive impact on our showrooms, clients, partners and ultimately, our Estate of Design brand.
We will maintain our sense of humor, especially in tough times, and strive to promote a culture where laughter and fun are a part of each day.